Privacy Policy

Last updated: 27/02/2026

1. Who We Are

Faye Marie Designs (“we”, “us”, “our”) is a UK-based business offering handmade gifts and custom furniture through our website.

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Business Name: Faye Marie Designs
Address: Hullbridge Road, South Woodham Ferrers, Chelmsford, Essex, CM3 5NG
Email: fayemariewild@gmail.com

If you have any questions about this policy or how we use your data, please contact us using the details above.

2. What Personal Data We Collect

We may collect and process the following information:

• Information You Provide Directly
• Full name
• Email address
• Telephone number
• Billing and delivery address
• Order details
• Customisation or personalisation details
• Information submitted via our contact form
• Marketing preferences (if you opt in)
• Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referral source
• Cookies and analytics data

3. How We Use Your Data

We may use your personal data for the following purposes:

• To process and fulfil orders
• To respond to enquiries submitted via our contact form
• To communicate regarding your order or enquiry
• To manage payments and refunds
• To improve our website and customer experience
• To comply with legal and tax obligations
• To prevent fraud and maintain security
• To send marketing communications (if you opt in)

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to fulfil your order
• Legal obligation – for accounting and tax compliance
• Legitimate interests – to improve our services and website
• Consent – for marketing communications and certain cookies

5. Website Hosting and Payment Processing

Our website is hosted by IONOS.

Payments are processed securely through payment providers made available via IONOS. We do not store full payment card details on our servers.

Payment providers process your data in accordance with their own privacy policies and applicable data protection laws.

6. Google Analytics

We may use Google Analytics to analyse website traffic and improve our services.

Google Analytics collects information such as:

• IP address (which may be anonymised)
• Pages visited
• Time spent on site
• Device and browser type

This data helps us understand how visitors use our website. Data may be transferred outside the UK under appropriate safeguards.

You can control cookies via your browser settings.

7. Marketing Communications

We may offer the option to subscribe to email updates, offers, or product announcements.

We will only send marketing communications if:

• You have opted in; or
• We are legally permitted to do so.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in any email
• Contacting us directly

We do not sell or share marketing lists.

8. Sharing Your Information

We may share your personal data with:

• IONOS (hosting services)
• Payment processing providers
• Delivery and courier services
• IT and website support providers
• Professional advisers
• Regulatory or legal authorities where required

We only share the minimum information necessary.

9. Data Retention

We retain personal data only as long as necessary:

• Order and financial records: typically 6 years (for HMRC compliance)
• Contact enquiries: as long as necessary to resolve the enquiry
• Marketing data: until consent is withdrawn

10. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

11. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure hosting via IONOS
• Encrypted payment processing
• Limited access to personal data

However, no method of online transmission is completely secure.

12. Cookies

Our cookie policy is outlined within our Terms & Conditions.

13. Third-Party Links

Our website may include links to social media platforms. We are not responsible for the privacy practices of third-party websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated revision date.